Revised Exchange Policy effective from 18-10-2024:

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bullantic.com

For UK and International customers, please note that return shipping costs will not be covered by us at any point. Uk and International customers are responsible for all shipping fees,

Please bear in mind that only new, unused, and undamaged items with attached tags are eligible for exchange within 30 days of purchase. Items that have been washed, mishandled, or have any stains will not qualify for an exchange. Additionally, our policy allows for the exchange of only.

To return items, you are required to cover the return shipping costs to the address. For secure delivery, we recommend using a traceable service. We endeavor to process returns and exchanges within 14 business days.

If you need an item urgently, we suggest placing a new order and returning the original item for an exchange. Exchanges are subject to our website's policies and terms. In cases where an exchange is not feasible, a refund will be issued. Please note that we can only exchange items for a different color or size of the same model.


To return an item for exchange, include the order number along with the reason for return. Ship returns to:

Bullantic 
The Howard Centre Unit 49 Welwyn garden city . AL8 6HA. U.K